At StackedMarket, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations. This Refund and Returns Policy outlines our guidelines for returns and refunds.
Return Eligibility
- Returns are accepted within 14 days of the delivery date.
- Items must be in their original condition, unused, and with all original packaging and tags attached.
- Some items, due to their nature, may not be eligible for return. These include:
- Personalized or custom-made items
- Intimate apparel
- Opened software or electronics
- Perishable goods
Return Process
- Contact us at [your email] within 14 days of receiving your item to initiate a return.
- Provide your order number and the reason for the return.
- We will provide you with return instructions and a return address.
- Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer unless the return is due to our error.
Refunds
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- The refund amount will include the price of the item(s) returned, excluding any shipping charges unless the return is due to our error.
- Refunds typically take 5-10 business days to process, depending on your payment provider.
Exchanges
- We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at [your email].
- We will cover the cost of return shipping for damaged or incorrect items and send you a replacement at no additional cost.
Cancellations
- If you need to cancel an order, please contact us as soon as possible at [your email].
- We will do our best to accommodate cancellations, but we cannot guarantee that we can cancel orders once they have been processed for shipping.
Questions or Concerns
If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us at [your email or phone number].
StackedMarket reserves the right to modify this policy at any time. Any changes will be posted on this page.
Last updated: 27/7/24